If Quill stops being the right fit -- because you're changing roles, leaving private practice, switching tools, or just taking a break -- you can cancel any time. Here's exactly how that works, and what to expect afterwards.
The short version
- Go to My Account.
- Click "Manage Plan".
- Find the cancel option in the billing portal.
- Confirm.
That's the whole flow. No phone calls, no retention scripts, no "are you sure" loops.
What happens to your access after you cancel
Your access doesn't end the moment you cancel. It ends at the end of your current billing period. So if you cancel halfway through a month, you've got the rest of that month to keep using Quill as normal.
After that, your account moves to a free state. You're not deleted -- you just no longer have an active subscription, and you'll see prompts to resubscribe if you try to generate more documentation.
No penalties, no fees
We don't charge cancellation fees. We don't lock you into a long-term contract. We don't retroactively bill for the rest of a year. Canceling at Quill means canceling -- you'll be charged for the current billing period (which you've already paid for, or are about to) and then nothing else.
What stays on your account if you come back
Even after you cancel, your account stays around. That means:
- Your custom documentation templates stay. Every template you've built is still there.
- Your worksheets stay. Same thing.
- Your note preferences stay. Format, length, custom instructions, terminology, sticky notes -- all preserved.
- Your team settings stay (if you're on a team plan).
If you resubscribe later, you pick up exactly where you left off. None of the work you put into customizing Quill is lost.
This matters because therapists' situations change. Maternity leave, sabbaticals, brief detours through other tools -- we'd rather have your account waiting for you than make you start over.
What Quill stores (and what it doesn't)
Worth being explicit about this, because it comes up: Quill doesn't store the documentation itself. Once a note or treatment plan or custom document has been generated and you've copied it into your EHR, it's gone on our end. So there's no "documentation history" to lose when you cancel -- there was nothing to lose in the first place.
What we do store is your account settings, your custom templates, your worksheets, and your preferences. That's it. And those stick around in case you come back.
Canceling a team plan
The same flow works for a team plan. The Team Administrator (the person who originally signed the team up) clicks "Manage Plan" and cancels. Every team member's access ends at the same time, at the end of the current billing period.
If individual team members want to use Quill on their own after the team plan ends, they can sign up for individual plans at any time -- their accounts persist independent of the team.
Need help?
Sometimes the simplest things go sideways. If you tried to cancel and something didn't work, or if you'd like us to handle it for you, just email us and we'll take care of it. No fuss.
Canceling because of something we could have done better? We genuinely want to hear about it. Send us an email -- feedback like that shapes how Quill evolves.
