The privacy sacrifices of ambient AI scribes are not worth the promised productivity gains.
Seriously.
The sooner we all recognize this, the better. We can't wait until another breach of sensitive therapy session data.
Is this a controversial opinion among therapists?
We hope not!
And from the many many many conversations we've had with therapists, most are actually in alignment here.
Recording and transcribing and chucking these super sensitive conversations to a third-party "AI scribe" service, your EHR, etc., is... not worth it. No matter the promises and reassurances that they make.
At the end of the day, it's the client's privacy at stake here. A tech company will weather the storm of a data breach. But how will the client?
