At Quill, the top priority is protecting the privacy of the therapy session. Those conversations between therapist and client shouldn't leave the room -- or the telehealth video session. The audio shouldn't. And the transcript shouldn't.
Yes, therapists must write a progress note afterward, that details the important details and next steps based on that session.
Yes, those progress notes are annoying and tedious.
And yes, there are tools out there that sell you this promise of saving time on notes with one simple solution: Recording and transcribing the entire therapy session!
AI scribes. Ambient listeners. They go by a lot of different names. But the bottom line is this:
AI in the therapy session is unnecessary.
Just ask the thousands of therapists who use Quill for their progress notes. They didn't record or transcribe their sessions. They didn't make their clients feel awkward about something else listening to their conversation. They simply recorded a summary of details after the session, and Quill reorganized those details into a well-crafted progress notes. Copy-and-paste into an EHR and boom, that progress note is done.
No recording. No transcription. No AI in the session.
Isn't human connection critical to therapy?
Isn't the human clinician the one that should be deciding what's relevant (and what's not relevant) based on the session?
Isn't it critical to keep certain details private -- and to never have them leave the room? (And to never have them travel over the internet and to servers at some random "AI scribe" or "ambient listening" company?)
We're proud of our position on this. And we know we're not alone, as therapists tell us they agree over and over again.
So anyway -- this won't be the last time you hear this from us, but: AI doesn't belong in a therapy session!
