Articles about Support
Guide
Getting Support and Sharing Feedback
When something's not working, when you've got a question, or when you've got an idea that would make Quill better -- here's how to reach us, and what's most helpful to include.
Guide
Troubleshooting Audio Recording Issues
When the recording isn't working at Quill -- no sound, error messages, microphone not found -- here's how to systematically figure out what's wrong.
Sept. 3, 2025
Choosing the Correct Audio Input Device for Recording
When you're recording your summary to generate notes at Quill, it's important to have the correct input device selected! Otherwise, you'll be talking... and those important details won't be accurately recorded. Here's a new feature to help with that.
Oct. 16, 2024
Troubleshooting Audio Recording Issues
This guide helps troubleshoot (and resolve) common audio issues therapists may encounter while recording session summaries for progress notes.
Reviews for Quill about Support
"I am so glad I found Quill. It really has been so helpful and I appreciate your responsiveness and support!"
"Quill is just the best fit for me! I know different things work for different clinicians, but at this point, I need something SIMPLE in my life. I tried out a couple of other note-writing platforms, and there was just too much work - adding my clients to their platform and check a million boxes, was more than I have energy for. I love gadgets and technology, but when it comes to writing a progress note, I have my own check boxes in my customized note template in my EHR, and all I want help with is the narrative part. I am very present and all I want is to be able to talk through what happened and have it put into clinical terms for me. I then proofread, add and remove if necessary, and then copy/paste to my EHR. It's so simple and I love it! The reasonable price is the the icing on the cake! And then, this is the really incredible part - CUSTOMER SERVICE - no, really...it really exists! I can email them any idea or issue I have and they will add it or make a workaround for me - words cannot describe my gratefulness for the platform!"
"So appreciate [Jon at Quill] for listening to my input & then implementing changes based on it. You've been boosting my self-confidence in the process for showing me my thoughts have value & importance. Thank you, thank you! You guys are the best!"
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